FAQs
You will find frequently asked questions regarding the online booking system below. The questions are sorted by topic. Please contact our service hotline if your questions are not answered here.
General information
Where will I find the online booking facility?
The online booking facility is available to you in the customer section of myKOMBIVERKEHR.
You need access to myKOMBIVERKEHR in order to use the online booking and your company must be registered for online booking.
How does the online booking work?
Does existing access to myKOMBIVERKEHR also apply to online booking?
Please note that you have to use the same email address during the registration process that you used for your log-in for myKOMBIVERKEHR. The email address has to be personal/individual. Collective addresses are not allowed for the Kombiverkehr online booking.
Who can use the online booking facility?
All Kombiverkehr customers can use the online booking facility. They simply have to register beforehand.
Registration process
How do I register for myKOMBIVERKEHR?
Where will I find the registration forms for online booking?
You will find the registration forms for online booking here
What do I need to do with companies I book for or which book for me?
Do not forget about the companies that make bookings for you. Kombiverkehr needs you to provide a booking authorisation for these companies. They must then register for the online booking facility themselves. If you make bookings for another company, Kombiverkehr needs this company to provide a booking authorisation for you.
Please send booking authorisations to the relevant product manager in the Sales department at Kombiverkehr. You will find the right contact person here.
Contacts
Who do I contact if I have any questions?
Service hotline staff are available to answer your questions on online booking or myKOMBIVERKEHR on weekdays from 08.30 by calling +49 69 / 79 50 55 55.
Who do I contact with questions on hazardous goods and waste?
Please contact Mr. Ullrich Lück, the Hazardous Goods & Waste Transport Manager at Kombiverkehr, if you have any questions relating to hazardous goods and waste.
Phone +49 40/74 05 19 60
Fax +49 40/74 05 19 69
Who do I contact if I have questions relating to customs?
Please contact Mr. Ulf Schroedter if you have any questions relating to customs.
Phone +49 69/79 50 52 72
Supervisors and users
What is a supervisor and what is his/her role?
The role of the supervisor is to designate employees for online booking at the respective business location, set them up in the system and assign rights of use. At no time during the process of assigning authorisations and rights of use will Kombiverkehr intervene: full responsibility for this process thus lies with the company alone. A user management facility has been added to myKOMBIVERKEHR so that individual users can be set up for online booking and assigned rights of use. Only the supervisor has access to this after successfully logging in.
Within the application, new users can be applied for and existing ones assigned a right to use the online booking system. To authorise one or several supervisors please use the Supervisor form. The registered supervisor is cleared by Kombiverkehr, and is then able to access the user management and online booking facilities.
Can a supervisor make bookings him-/herself?
Yes. A supervisor is of course able to make bookings. To do so, all he/she has to do is to assign the right to use online booking to him-/herself in the user management.
Can I designate several supervisors?
You actually need to designate several supervisors if your company has several sites. If not, it still makes sense to designate at least two supervisors to cover holidays and sick leave.
What do I do if a user leaves my company?
If an online booking user leaves your company, the supervisor can simply delete him/her in the user management function. Please send an additional notification to Kombiverkehr (Team Adressen), so we can delete him/her from our system.
What do I do if a supervisor leaves my company?
Please use the Supervisor form to notify Kombiverkehr if a supervisor leaves your company, so that he/she can be removed from the system. A supervisor cannot be deleted without a signature from the management. It is advisable to send a new form to register a new supervisor at the same time.
As a supervisor, how do I assign the right to online booking?
There is a list of all added users in the user management function in the myKOMBIVERKEHR section. The respective user profile can be opened via "Edit" and a tick must then be placed alongside "online booking". The supervisor also needs to follow this procedure if he/she would like to make online bookings him/herself. The user to whom a right has now been assigned is automatically informed by email and can use the online booking facility from this point in time. To do so, it is necessary to register the user for myKOMBIVERKEHR with the same email address as the one saved in user management.
How do I add new users to the online booking system?
New users of online booking can be added by a supervisor. A supervisor can access the user management function in the myKOMBIVERKEHR section to designate new users, set them up in the system and assign rights of use.
The "Add user" function allows more users to be set up for online booking. An application form will open here and must be completed in full. After sending the form, Kombiverkehr will add the people specified as future users in user management and duly notify the supervisor and the user by email. All the supervisor then has to do is assign the right to use online booking to the newly added users.
As a supervisor, how do I assign the right to online booking?
There is a list of all added users in the user management function in the myKOMBIVERKEHR section. The respective user profile can be opened via "Edit" and a tick must then be placed alongside online booking. The supervisor also needs to follow this procedure if he/she would like to make online bookings him/herself. The user to whom a right has now been assigned is automatically informed by email and can use the online booking facility from this point in time. To do so, it is necessary to register the user for myKOMBIVERKEHR with the same email address as the one saved in user management.
How do I add a new supervisor to the online booking system?
The Supervisor form can be used to register new supervisors. This must be completed in full and sent to Kombiverkehr. A supervisor cannot be registered without a signature from the management. The supervisor must be allocated to the business location where he/she works, along with the relevant UIRR customer number. Another form must be used to add more supervisors.
Technical questions
Even if you log in successfully to myKOMBIVERKEHR, the online booking facility will not be displayed.
You must first register in order to use the online booking facility via myKOMBIVERKEHR. If your company is registered, it is likewise necessary for a supervisor to assign a right of use for online booking. This is done via the user management function, to which the supervisor has access. If this has been done and the online booking facility still fails to appear, please contact our service hotline.
Booking processes
Who is allowed to make bookings for my company?
How can I cancel or amend orders and how are they then displayed in the online booking system?
Once a booking has been completed, the shipping orders for the respective loading units can be viewed under "Completed orders". Schedulers can amend or cancel orders under "Completed orders". It is not possible to amend times of delivery or booking information (e.g. stations or participating forwarders), however.
What is the difference between booking time, delivery time and pick-up time?
Which Terminals can be booked with the online booking?
All Terminal locations which are available for the online booking you can find in the document Terminal Locations available for online booking. Bookings from start terminals from the Kombiverkehr service offer which are not listed in this map are to be made by the relative partner company. The contact details you can find here.
Why am I unable to select my departure/destination station?
Which routes cannot be booked even though my business has transport approval and the necessary booking authorisations?
For more information on the company responsible for the acceptance of the booking at the terminal, please select the desired route under the following link. Please then click on the departure station. You will find the responsible company at the terminal within the terminal details.
Why am I unable to select my sender/receiver?
How can I make a booking on behalf of a partner organisation?
Can I book without loading unit numbers?
How can I amend the master data for loading units?
How do I send a booking?
How do I prioritise my orders if I have several orders in one booking?
If certain orders within one booking are more urgent than others, you have the option of prioritising them within the comments field.
Why am I unable to send my booking?
Can I add several loading units to one booking?
Can my entered data get lost?
How will I find out if my order information has been changed by Kombiverkehr?
Will I receive a booking confirmation and how many recipients will this go to?
How will I know that Kombiverkehr has accepted my booking?
What other booking options are available to me?
Up to what point in time can I cancel an order?
How can I book regular shipments more quickly?
Recurring shipments can be booked more quickly and efficiently by creating a template. Booking information and some order information can be saved in a template, thus saving you valuable time.
Please note that information on hazardous goods and customs cannot be saved in a template as updates may be necessary.
Which routes cannot be booked even though my business has transport approval and the necessary booking authorisations?
You can obtain further information on Kombiverkehr's range of products here.
+49 69 / 79 50 55 55
Essential to register for online booking:
Online booking forms
Terminal Locations available for online booking
